Customer Service

Shipping

Once order has been placed, merchandise will be shipped within 1-3 business days via USPS or UPS*. A confirmation email will be sent with order confirmation and tracking number for US orders only. Expedited shipping and international shipment tracking is available by request only for an additional fee.  

Nubian Hueman is not responsible for lost, unclaimed, or returned packages.  Reshipping is at the cost of the Purchaser. 

*Due to our partnership with independent artists and designers, designing and/or shipping periods maybe be unexpectedly delayed.  If this is the case, Purchaser(s) will be notified promptly via email.

Return Policy

If you are not completely satisfied with your purchase, we will gladly accept your return or exchange of an unworn, unwashed or defective item within 14 days of receipt (custom orders excluded unless otherwise noted). Return/Exchange packages must be shipped pre-paid, preferably United Parcel Service (UPS) and in original packaging. Your card will be promptly credited (less the initial shipping charges unless otherwise noted), and a return credit receipt will be emailed to your email address once the item is returned to our premise. Lingerie, art, swimwear, custom orders, "final sale", and returned merchandise after 14 days are not refundable.

Contact Us

For any questions or concerns, please visit our Contact Us page.