Once order has been placed, merchandise will be shipped within 3-4 business days via USPS or UPS*. A confirmation email will be sent with order confirmation and tracking number for US orders only. Expedited shipping and international shipment tracking is available for an additional fee.
Nubian Hueman is not responsible for lost, stolen, unclaimed, or returned packages. Reshipping is at the cost of the Purchaser.
*Due to our partnership with independent artists and designers, designing and/or shipping periods maybe be unexpectedly delayed. If this is the case, Purchaser(s) will be notified promptly via email.
DUE TO COVID-19 and the safety of our customers and fulfillment team, we are not accepting online returns until further notice.
We will gladly accept your return or exchange of an unworn, unwashed or defective item within 14 days of receipt (custom orders excluded unless otherwise noted). Returns are at the Purchaser's expense and must be shipped pre-paid, preferably UPS or USPS and in original packaging. Nubian Hueman is not responsible for items lost during shipping.
Your card will be promptly credited (less the initial shipping charges unless otherwise noted), and a return credit receipt will be emailed to your email address once the item is returned to our premise. All gift cards, art, lingerie, swimwear, custom orders, altered or perishable items, "final sale”, and purchases made after 14 days are not eligible for return.
Nubian Hueman makes no warranty / guarantee, expressed or implied, as to the truth or legitimacy of any product marketed or advertised to be intended to cure, treat, heal, or prevent any diseases, ailments, or sicknesses and shall be held harmless for any result or outcome.
REFUND The refund will be in the same method of payment as your order less the cost for shipping. Your card or PayPal payment will be promptly credited (less the initial shipping charges unless otherwise noted), and a return credit receipt will be emailed to your email address once the item is safely returned to our premise. Please allow 10-14 days for a full refund due to processing.
For any questions or concerns, please visit our Contact Us page.