Customer Service

Shipping

Once order has been placed, merchandise will be shipped within 1-3 business days via USPS or UPS*. A confirmation email will be sent with order confirmation and tracking number for US orders only. Expedited shipping and international shipment tracking is available by for an additional fee.  

Nubian Hueman is not responsible for lost, unclaimed, or returned packages.  Reshipping is at the cost of the Purchaser. 

*Due to our partnership with independent artists and designers, designing and/or shipping periods maybe be unexpectedly delayed.  If this is the case, Purchaser(s) will be notified promptly via email.

Return Policy

IIf you are not completely satisfied with your purchase, we will gladly accept your return or exchange of an unworn, unwashed or defective item within 14 days of receipt (custom orders excluded unless otherwise noted). Returns are at the Purchaser's expense and must be shipped pre-paid, preferably UPS or USPS and in original packaging. Nubian Hueman is not responsible for items lost during shipping.
Your card will be promptly credited (less the initial shipping charges unless otherwise noted), and a return credit receipt will be emailed to your email address once the item is returned to our premise. Lingerie, art, swimwear, custom orders, perishable items "Final Sale", and merchandise returned after 14 days are not refundable.

REFUND The refund will be in the same method of payment as your order less the cost for shipping. Your card or PayPal payment will be promptly credited (less the initial shipping charges unless otherwise noted), and a return credit receipt will be emailed to your email address once the item is safely returned to our premise. Please allow 10-14 days for a full refund due to processing.

Contact Us

For any questions or concerns, please visit our Contact Us page.

Hello You!

Join our mailing list